3023: Meaningful Connections: Therapeutic Relationships Transform the Patient Experience
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3023:  Meaningful Connections:  Therapeutic Relationships Transform the Patient Experience
Through the integration of the nursing scope and standards of practice, specifically the importance of therapeutic relationships, an innovative process called Meaningful Connections was implemented. This resulted in exceptional outcomes in patient satisfaction and patient safety. In this presentation you will learn how to implement Meaningful Connections and how to improve your patient outcomes an experience through this practice.

 

Speakers: Cheryl Odell, MSN, RN NEA-BC; Cindy Murphy, MPH; Loralie Woods, MSN, RN; Debra J. Williams, RN

Disclosures: The speakers have no conflict of interest, commercial support, or off-label use to disclose. The activity planners have no conflicts of interest to disclose.

 

Session Length: 45 minutes

 

Target Audience: RN

 

Session Objectives
Upon completion of this presentation, the participant will be able to:
1. Identify barriers to creating a therapeutic relationship with patients.
2. Implement a structure and process, called Meaningful Connections, to improve patient satisfaction and the patient experience.
3. Identify the outcomes of establishing a meaningful connection.

 

Key words:  Connections, Therapeutic Relationships, Patient judgment, Patient Satisfaction
Patient experience, Recovery, Recovery model, Meaningful connection, Presence, Empathy, Lollipop moment

 

Continuing Nursing Education
0.75 contact hours. * In order to receive contact hours, you must:  Listen to the entire session, complete an evaluation, and earn a passing score on the post test before the expiration date. You will have 5 tries to correctly answer the questions on the post test. Once you have passed and completed an evaluation, the certificate will be generated online, available for you to print immediately. We cannot award credit unless all steps are completed.

The American Psychiatric Nurses Association is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

 

Originally Presented
Friday, October 21, 2011: 12:10pm 12:55pm
Recovery Track
APNA 25th Annual Conference
Anaheim, California

 

Release Date: March 30, 2012
The contact hours for this session expire: May 3, 2013

The American Psychiatric Nurses Association is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.