3047: Valuing Patient Feedback: Implementation of a Discharge Phone Call Practice in an Inpatient Psychiatric Hospital
Discharge phones calls increase patient satisfaction and provide vital information to improve quality of care. The calls serve as a safety net for patients transitioning from hospital to home. Feedback received is a very powerful means by which nursing leadership can recognize staff that have made a difference.
Speakers: Avni Cirpili, RN, MSN, NEA-BC; Jennifer Barut, MSN/IH, RN-BC
Disclosures: The presenters have no conflicts of interest or commercial support to disclose. Off-label uses will not be discussed during this presentation. The activity planners have no conflicts of interest to disclose.
Session Length: 45 minutes
Target Audience: RN
Upon completion of this presentation, the participant will be able to:
1. Learn strategies for implementation of a discharge phone call practice in a psychiatric inpatient setting.
2. Recognize the impact that discharge phone calls have on patient satisfaction and patient safety.
3. Identify how feedback from the discharge phone calls can change practice and provide a means to recognize nursing staff.
Continuing Nursing Education
0.75 contact hours. * In order to receive contact hours, you must: Listen to the entire session, complete an evaluation, and earn a passing score on the post test before the expiration date. You will have 5 tries to correctly answer the questions on the post test. Once you have passed and completed an evaluation, the certificate will be generated online, available for you to print immediately. We cannot award credit unless all steps are completed.
The American Psychiatric Nurses Association is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.
Friday, November 9th
Recovery Practice Track
APNA 26th Annual Conference
David L. Lawrence Convention Center
Release Date: February 4, 2013
The contact hours for this session expire: October 1, 2015